Compatible with:

Video Doorbell Dual 2K (Battery-Powered)

❓How to Connect Battery Doorbell Dual With HomeBase 3

?To make the video doorbell dual (battery-powered) to connect with the HomeBase 3, please refer to this article: How to Connect Battery Doorbell Dual to HomeBase 3 

❓What should I do if my video doorbell fails to connect to HomeBase 3?

?Make sure your doorbell and HomeBase 3 are powered on. Make sure they are both connected to the same network. Make sure your network router is functioning normally (it may help to restart your network router).

❓I used to connect the Doorbell to HB2, but now I switch to Homebase 3. Where can I find the previous data?

?If a device that was previously connected to HomeBase 2 is switched to HomeBase 3, the old data stays on HomeBase 2, and the new data will be saved on HomeBase 3. Rebinding to the original HomeBase 3 can get the old data.

❓What will change after my Battery Doorbell Dual joins the Edge Ecosystem?

?To figure out the changes after connecting the doorbell to HomeBase 3, please refer to this article: Before vs After (Connecting Battery Doorbell Dual to HomeBase 3) 

❓Can the Battery Doorbell Dual support Human Recognition after connecting the doorbell to HomeBase 3?

?Yes. Connecting to HomeBase 3, the doorbell will get the Human Recognition feature.

❓How to add Familiar Faces for my Battery Doorbell Dual?

?To add a familiar face after connecting the doorbell to HomeBase 3, please find the HomeBase in the devices page first. Then there should be a Face Management page. You can add a familiar face here. For more information, please refer to this article: How to add a Face Profile 

❓Is the Automation Function still available after connecting the doorbell to HomeBase 3?

?Yes. The Automation Function is still available.

❓Will the doorbell support 7/24 continuous recording after connecting to HomeBase 3?

?No. Even connected to the HomeBase 3, Video Doorbell Dual (Battery-Powered) still can’t support 7/24 continuous recording.

If you have any further questions, please contact us for assistance.